Returns & Refunds

At Younenape, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be in its original condition
Include all original accessories and packaging
Show no signs of misuse, abuse, or accidental damage
Be accompanied by proof of purchase

Items returned without prior authorization may not be accepted.

Non-Returnable Items

Returns cannot be accepted for:

Products damaged due to misuse or improper installation
Items modified or repaired by unauthorized parties
Products returned without original accessories
Clearance or final sale items (if applicable)

How to Start a Return

To request a return, please contact our customer support team before sending your product back.

Please include:

Order number
Your name
Reason for the return
Photos or videos (if the item is damaged or defective)

Customer Support

Email: support@younenape.com

Our team will respond within 24 business hours with return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos or videos showing the damage

After verification, we will arrange a replacement, repair, or refund, depending on the situation.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, please wait until you receive it and then follow our return procedure.

Return Shipping

If the return is due to a product defect, shipping error, or warranty issue, Younenape will cover the return shipping costs.

For returns due to personal preference (such as ordering the wrong item or no longer wanting the product), the customer is responsible for return shipping costs unless otherwise required by applicable law.

Warranty

All Younenape portable power stations are backed by our limited product warranty.

If your product experiences a manufacturing defect during the warranty period, please contact our support team for assistance.

Need Assistance?

If you have any questions regarding returns, refunds, or warranty service, please contact us.

Younenape Customer Support